Table 1: BON Key Performance Indicator
Fiscal Year: April 1, 2019 - March 31, 2020
Cases Resolved within 18 months

Quarter
FY: 2019-20
Resolved Within 18 Months Resolved Outside 18 Months
Q1 21 0
Q2 15 2
Q3 21 0
Q4 45 0

Target: 85% | Actual: 100%